PRIVACY POLICY

Last updated: 2025-03-01

Thank you for using Preptimize (the “App”). We value your privacy and are committed to protecting your personal data in accordance with applicable laws and regulations. This Privacy Policy describes how we collect, use, share, and protect the information we gather when you use the App, visit our website, or otherwise interact with our services (collectively, the “Services”). If you have any questions please reach us at team@preptimize.com.

1. Introduction and Scope

1.1 Who We Are

Preptimize (“we,” “us,” or “our”) provides the App to help you prepare for upcoming appointments by offering tips, reminders, and other relevant guidance. We respect your privacy and treat your personal data with care and in accordance with this Privacy Policy.

1.2 Acceptance of This Policy

By downloading or using our App or interacting with our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please stop using our Services.

2. Information We Collect

We collect personal data to enable core functionality—specifically, to help you stay informed and prepared for upcoming appointments. We only collect data that is relevant and necessary to provide or improve our Services.

2.1 Personal Data You Provide to Us

  • Email Address: Collected during account creation or sign-up. We use this to:

    • Verify your account and help secure your login.

    • Send you notifications and updates related to your upcoming appointments or important changes in our Services.

  • Appointment Details: Such as the date, time, location (if provided by you), and an identifier for your upcoming appointment type. We use this information so the App can:

    • Send timely reminders.

    • Provide preparation tips tailored to your appointment type.

  • Additional Information (Optional): 

    • You may choose to provide more context about your upcoming appointment—for instance, relevant questions. This helps us generate more personalized tips. However, you are not required to share additional information in order to use the core features of the App.

    • You may choose to provide feedback about your experience by filling out our survey. However, you are not required to provide feedback in order to use the core features of the App.

2.2 Information Collected Automatically

When you use the App, our systems automatically log certain data to help us continually improve your experience and secure our Services. This may include:

  • Device Information: Such as device model, operating system version, unique device identifiers, browser type (if you access a web portal), etc.

  • Usage Data: App features you use, links you tap, and page views. This usage data helps us understand what features are most helpful.

  • IP Address and Approximate Location: We use IP-based geolocation to measure overall usage patterns and prevent fraudulent activity. We do not collect precise (GPS-level) location unless you explicitly grant us permission.

2.3 Sensitive Information

Your appointment details could, in some cases, be considered sensitive if they pertain to health-related or similarly private contexts. We only process this information if you choose to input it, and we do so to provide you with relevant reminders and tips. We do not collect or process sensitive health data beyond what you choose to provide and strictly for the purpose of enhancing the Services.

3. How We Use Your Data

We use personal data for the following purposes:

  1. Providing the Services:

    • Create and secure your account.

    • Send notifications about upcoming appointments.

    • Offer appointment-specific preparation tips.

  2. Improving the Services:

    • Analyze usage patterns and troubleshoot technical issues.

    • Develop new features or refine existing ones to enhance your experience.

  3. Communications:

    • Respond to inquiries or customer support requests.

    • Send you important administrative emails, such as password reset instructions or updates to our Terms or this Privacy Policy.

  4. Legal and Compliance:

    • Detect, investigate, or address fraud or other illegal activity.

    • Comply with applicable law, regulation, legal process, or government request.

3.1 No Sale of Personal Data

We do not and will not sell or rent your personal data to third parties. We also do not allow third-party advertisers to collect personal data about you through our Services for their own marketing.

4. Legal Bases for Processing

Depending on your jurisdiction, we rely on one or more of the following legal bases to process your personal data:

  • Consent: For example, when you explicitly provide your email address or appointment details and consent to receiving notifications.

  • Performance of a Contract: Certain processing is necessary to deliver the services you request, including scheduling reminders and answering questions about your appointments.

  • Legitimate Interests: For tasks like maintaining security, improving our Services, and fraud detection, provided these interests are not overridden by your rights and freedoms.

5. How We Share Your Data

We only share your personal data in the ways described below or as otherwise required or permitted by law.

  1. Service Providers: We use trusted third-party companies to help deliver the Services (e.g., cloud hosting, notifications, analytics, or email delivery). These service providers only process data on our behalf and in line with strict data protection obligations.

  2. Legal Requirements: We may disclose data if required to do so by law or in the good-faith belief that such disclosure is necessary to:

    • Comply with legal obligations.

    • Protect or defend our rights, property, or safety, or that of our users or the public.

  3. Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice if your data becomes subject to a different privacy policy.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you Services. Once you delete your account or we no longer need to process your data for the purposes set out in this Policy, we will securely erase or anonymize it. If there is a legal requirement to hold data longer (e.g., a statutory retention period), we will comply with those obligations.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. For example:

Access & Portability: You may request access to the personal data we hold about you or request a machine-readable copy.

  1. Correction: You have the right to ask us to rectify inaccurate data.

  2. Deletion: You can delete your account at any time via the App’s settings or by contacting us. We will remove your personal data unless legally required to retain it.

  3. Objection & Restriction: You may have the right to object to certain processing or request we limit how we use your data.

  4. Withdrawal of Consent: If we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [contact email or link]. We will respond within a reasonable timeframe and, if required by law, within any timeframe specified by applicable legislation.

8. Security Measures

We use appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures may include encryption in transit, secure server storage, limited access to authorized personnel, and regular security assessments.

However, no method of data transmission or storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us so that we can promptly remove it.

10. International Data Transfers

If your personal data is transferred outside of your country of residence, we take steps to ensure it receives adequate protection as required by relevant data-protection laws. This includes, where necessary, entering into Standard Contractual Clauses or equivalent measures with our service providers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. If we make any material changes, we will notify you via email (if you have provided us an address) or within the App. By continuing to use the App after those changes become effective, you acknowledge and agree to the revised policy.

12. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us at:

• Email: team@preptimize.com

Thank you for trusting Preptimize. We are committed to handling data responsibly and securely to provide you with the best possible appointment-preparation experience.